This policy explains how Yorkshire Pro Window Cleaning ("we", "us") collects and uses your personal information when you use this website or our services. We keep it short and plain.

Who we are

Yorkshire Pro Window Cleaning, 50 Micklegate, Selby, YO8 4EQ. We are the controller of your personal information. You can contact us about privacy at info@yorkshirepro.co.uk or on 07887 420627.

What we collect

Enquiries: when you use one of our forms we collect your name, email, phone number, address and postcode, and anything you tell us in your message.
Customers: if you become a customer we also keep your cleaning schedule, access notes and a record of the work we do.
Payments: Direct Debit payments are handled by GoCardless. We do not see or store your full bank details.
Website use: we use Cloudflare Web Analytics, which counts visits without cookies and without identifying you. See our cookie policy.

How we use it, and why we are allowed to

To reply to your enquiry and give you a quote (steps before entering a contract, or our legitimate interest in responding to you).
To provide our cleaning services, send reminders and take payment (performance of a contract).
To keep business and tax records (legal obligation).
To keep the website secure and protect our forms from spam (legitimate interests).

Who we share it with

We never sell your information. We share it only with service providers who help us run the business, such as:

Cloudflare, which hosts this website, delivers form emails, protects forms from spam (Turnstile) and provides privacy-friendly analytics.
GoCardless, which processes Direct Debit payments.
Our email, scheduling and accounting providers.

Some of these providers may process data outside the UK. Where they do, they use approved safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

How long we keep it

We keep enquiries that do not lead to work for up to 12 months. We keep customer records for as long as you use our services and then for up to 6 years to meet our legal and tax obligations.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, object to or restrict how we use it, and ask for a copy to take elsewhere. Contact us using the details above. We will reply within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office atico.org.uk.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.

Privacy policy