Window cleaning looks simple, so it is easy to pick whoever knocks on the door with the cheapest price. But the person you choose will be at your home every month or two for years, often while you are out. It is worth asking a few questions first.
Questions to ask before you hire
Are you insured?
Public liability insurance protects you if a ladder goes through a conservatory roof or someone is injured on your property. A professional will confirm it without hesitation.
Are your staff DBS checked?
A Disclosure and Barring Service check gives peace of mind, particularly for older customers and families. It also shows the business takes its responsibilities seriously.
How will I know when you are coming?
Reliable firms run organised rounds and tell you in advance. If the answer is “we come when we can”, expect gaps.
What is included?
Ask whether frames, sills and doors are cleaned every time, or charged as extras. Ask about conservatories and upstairs windows over extensions.
How do I pay?
Cash under the mat is easy to lose and hard to track. Direct Debit or bank transfer gives you a clear record.
What happens if something is missed?
A good window cleaner will come back and put it right. Ask how quickly, and whether there is a charge.
Red flags
- Cannot or will not confirm insurance.
- Leans ladders on conservatory roofs, gutters or fragile frames.
- Turns up without warning, or not at all for months at a time.
- Cash only, no receipts, no contact details beyond a mobile number.
- A price that is far below everyone else, with nothing included.
- Pressure washing roofs or using harsh chemicals near your plants.
How we answer those questions
We are fully insured and our team is DBS checked. You get your own appointed window cleaner, a reminder the day before every clean, frames, sills and doors as standard, GoCardless Direct Debit payments and a 24-hour satisfaction guarantee. Find out more about us or get a free quote.
Quick answers
- Should a window cleaner be insured?
- Yes. Public liability insurance covers you if something is damaged or someone is hurt at your property. Any professional should be happy to confirm it.
- Do I need a window cleaner who is DBS checked?
- It is a good sign, especially if you are vulnerable, have children at home, or the cleaner may work while you are out.
- How should I pay my window cleaner?
- A traceable method such as Direct Debit or bank transfer is safest. It gives you a record and avoids leaving cash out.